FAQ & Support

General

What is Cherryz?

Cherryz is your destination for the coolest items at the lowest prices. With a gazillion categories to shop, there’s always something new to score each and every day. We’re all about making shopping insanely fun—and keeping wallets extra happy. ☺

Where do you deliver from?

All our items are sold and fulfilled by us and are delivered from our fulfilment centre in the UK.

How long is the delivery time?

After the order is placed, the expected delivery time is 2-3 business days (Monday – Friday, excluding Holidays).

Why is there a £8 minimum?

Because we’re all about saving you tons of cash, a £8 order minimum helps us keep our prices and delivery costs irresistibly low. Don’t want to pay for delivery? Simply spend £20 or more and delivery is on us!

Need help placing an order?

Send us a note at [email protected]. Our support hours are Monday – Friday, 9am – 6pm.

Can I resell your products?

Our merchandise is offered for sale by us for your personal enjoyment only. We do not support the reselling of any of our items.

Delivery

How much is delivery?

Delivery costs are £4 for all orders under £20. If you spend £20 or more, shipping is 100% free.

Can I expedite my delivery?

We are unable to expedite orders at this time, but we hope to expand those choices in the future.

Where do you deliver to?

We deliver anywhere in the UK.

Order & Payments

How can I edit my order or change my delivery address?

Email us at [email protected]. Please note that some orders are sent out shortly after placement and it may not always be possible to edit or cancel.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express as well as PayPal.

Returns

Can I return my items?

Yes! If you’re not 100% happy with our products, we’ll gladly accept returns within 30 days from your delivery date. Just send us an email at [email protected]. Please note customers will be responsible for any return postage fees.

Customer Support

Any questions or comments? Shoot us a line at [email protected]. Our customer support team is the nicest in town and usually answers within an hour Mon-Fri, 9am-6pm.

Cherryz Ltd is registered in England & Wales with company no 10588109; registered office: 422 Kingsland Road, London E8 4AA; VAT no GB265495273