Questions & Answers

1. What’s Cherryz all about?

Cherryz is the go-to shopping app to save money on your favourite household brands and discover something new every time you shop. From those vital cleaning essentials to super stylish homeware, we deliver your goodies straight to your door. Wave goodbye to heavy bags and long trips to the supermarket, and hello to Cherryz.

2. Which payment methods do you accept?

We accept all major credit cards including Visa, MasterCard and American Express, as well as PayPal. We also accept Apple Pay and Google Pay.

3. Is there a minimum order spend?

Yes, the minimum spend is just £10.

4. What are the delivery options?

We offer three delivery options:

  • Standard delivery: £3 and takes 2 to 3 working days once dispatched.
  • Next day delivery: £5. Order before 4.30pm Monday to Friday.
  • Delivery Pass: £1/month billed annually for unlimited delivery for the year.

The following postcodes aren’t eligible for next day delivery:

  • Scotland postcodes: AB23, AB31 to AB33, AB35, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, DD4, DD9, DG13, DG9, EH34, EH36, EH41, FK17 to FK21, G83, HS1 to HS9, IV1 to IV99, KA16, KA27, KA28, KW1 to KW17, PA2 to PA80, PH9, PH10, PH15 to PH50, ZE1 to ZE3
  • UK mainland postcodes: BN1, CA6, CA8, CB4, CV35, CV8, IP11, LN5, LN6, NE66, NE67, NE69 to NE71, NR7, OX18, RH6, RH10, RH11, TW18, TW19
  • England/Scotland border postcodes: TD2 to TD15
  • All postcodes for Northern Ireland, Channel Islands (Guernsey & Jersey), Isles of Scilly, Isle of Man.
5. How does your Delivery Pass work?

How it works is simple. Get unlimited free delivery for the whole year for just £1/month (billed annually). Stock up on all your go-to goodies fuss-free and experience the never-ending joy of good post days, time and time again. To get started, go to ‘Manage Delivery Pass’ on the app or choose ‘Delivery Pass’ at the checkout.

Your Delivery Pass pays for itself after just four orders – great value, right? We think so too. It’s immediately applied and automatically renews, so all you have to do is start filling your box with your favourite items. Why pay for delivery every time? Get your Delivery Pass to start saving on every single order.

In a nutshell…

  • Unlimited free delivery
  • £1/month, billed annually
  • All items included
  • Valid on standard delivery only
  • Go to ‘Manage Delivery Pass’ in the app to get started
6. Do you deliver to my postcode?

We deliver to all UK postcodes including Northern Ireland, the Channel Islands (Jersey & Guernsey) and the Scottish Isles. Just a heads up – at the moment we’re unable to deliver dangerous goods such as aerosols to any non-mainland UK postcode.

7. Does Cherryz ship worldwide?

No, we don’t ship worldwide, only to UK addresses. Watch this space!

8. I’ve placed an order but made a mistake, can I change my order or delivery address?

To add items to your order, get in touch within one hour of placing your order. We currently only allow this on the first time it happens. The same goes for changing your delivery address, but you have a full 24 hours to contact us.

9. Can I cancel my order?

Unfortunately we’re unable to cancel your order once it’s processing in our system. However, you can return your order once it arrives and get a full refund within 1 to 3 working days of it arriving back at our fulfilment centre.

10. It’s been more than five days, where’s my order?

Sorry your goodies are taking a little longer than expected! That’s certainly not how we usually do things around here. Please get in touch with your query and order number, a member of our customer care team will look into it and get back to you. In the meantime, keep an eye on your tracking number for updates.

11. What if I’m not at home when my parcel is delivered?

Don’t worry! Your postman will leave a card with instructions on what to do next. It’s worth checking your tracking for any updates – your parcel may have been left with a neighbour or in a safe place. You can usually arrange a redelivery date too.

Having trouble? Get in touch and we’ll be more than happy to help.

12. How can I return my items?

Return your items within 30 days to get a full refund. Unfortunately, we’re unable to cover return delivery costs on most occasions. Please refer to our terms of supply for more details. Get in touch for help setting up your return. If any part of your order is damaged or faulty, please email us with images of the affected items. Our returns address is:
Asendia UK
Unit 2B Viking Industrial Estate
Hudson Road
Bedford
MK41 0QB
United Kingdom

13. Where can I leave a review?

Have you had a top notch Cherryz experience? We’d love for you to leave us a review on Trustpilot or Facebook

.

You can also review our app on the Play Store and the App Store.

It feels good to share, right? Feedback like yours spreads the Cherryz love and lets other shoppers know that we really care about keeping our customers happy.

14. I have a voucher code, how can I redeem it?

At the checkout, look for ‘click here to enter your code’. Click it, enter your code into the box and hit ‘apply coupon code’. Your discount will be applied immediately. Remember you can only use one code per order.

15. How does refer a friend work?

Every time you refer a new friend to shop at Cherryz, you’ll both save £5. Win-win, right?

Here’s how it works

  1. Go to the ‘Refer a friend’ section in the app and invite anyone who hasn’t shopped with us yet
  2. Your friend will get £5 off their first order over £15 (excluding delivery)
  3. Once their order’s dispatched, you’ll also get £5 as Cherryz Cash

Use your Cherryz Cash to save on your next order or watch it grow with every new referral. Round up your mates and share the Cherryz love to start earning.

16. How does your loyalty programme work? 

The best things in life are free, right? Earn cherries every time you shop and redeem them for exciting freebies. You heard us right, free treats for nada, zilch, diddly-squat. It’s almost too good to be true, but we’re for real! Here’s how it works.

  1. You’ll earn two cherries loyalty points for every £1 you spend
  2. Stack up your cherries every time you shop and redeem them for exciting freebies
  3. Go to the Rewards section of the app at any time. Here you’ll see how many cherries you’ve collected and what exciting goodies are up for grabs
  4. Stay on the lookout for app-exclusive flash offers for the chance to bag extra cherries

Now for the boring (but important) stuff

  • Cherries appear in your balance as soon as your order is processed.
  • Rewards can only be added to your box if you have enough cherries.
  • You cannot earn cherries from the cost of delivery fees.
  • If your order is fully or partially refunded, then any cherries earned from this order will be adjusted to reflect this.
  • If a Rewards item purchased with cherries is refunded, the balance will be restored as cherries, not as cash.
  • Rewards in your box do not count towards the £10 minimum order value.
  • Cherries can be earned on all orders, but can only be viewed and redeemed in the Rewards section of the app.
  • Cherries may be redeemed in addition to voucher codes or Cherryz Cash.
17. What is Team Buying?

Everything’s better with friends right? Including shopping at Cherryz! With our nifty Team Buying feature, you can get up to 10% of your order back as Cherryz Cash when you shop as a team. In the app, create your team with at least one other Cherryz member and give yourselves a team name (unfortunately there aren’t extra discounts for the best team names but don’t let that stop you).

Once your team is all set, it’s time to start shopping. Shop your favourite Cherryz goodies and check out as normal. As soon as your order’s gone through, a 48-hour countdown begins. If multiple team members make an order within the 48 hours, you’ll all earn up to 10% of your respective orders back as Cherryz Cash. Teamwork makes the dream work!

18. Is there a maximum number of people I can add to my Team Buying team?

Yes – create a team with up to 50 people and watch the Cherryz Cash come rolling in.

19. How many team members need to order to claim Cherryz Cash?

The more team members that order within the 48 hours, the more Cherryz Cash you’ll earn. If two to five people order, you’ll all get 5% of your order back as Cherryz Cash. If six to nine people order, it goes up to 7.5%, and if 10 or more people in your team order within 48 hours you’ll get an exciting 10% back as Cherryz Cash.

20. Is Team Buying available on the Cherryz website?

Team Buying is currently only available when shopping on the app, but we’ll let you know if this changes in the future.

21. I’ve shopped with Cherryz before. Can I sign up with a different email address to get referral credit or start a new Delivery Pass free trial? 

Sorry, these offers are valid for new Cherryz customers only. Our super-clever robots will know if you keep creating new accounts, plus honesty is always the best policy, right? It’s not all bad news, though. Sign up to our newsletter to receive exclusive offers, deals and surprises!


Can’t find your answer? Get in touch!