Questions & Answers

1. What is Cherryz all about?

At Cherryz, it’s our mission to make shopping the little things in life fun. We’re striving to offer a unique and ever-evolving mix of products; from kids’ toys, pet supplies and seasonal items to tasty foods, household goods and home decor. We combine our own designs with trusted brands and cherry-picked goodies from around the world.

While seemingly unrelated, everything on Cherryz is carefully curated to bring moments of happiness to you and your loved ones. With every scroll, our discovery engine takes you further along your personal treasure hunt for more things that you’ll love.

And as the cherry on the top, our prices are reliably affordable, so Cherryz really does have something for everyone!

2. Which payment methods do you accept?

We offer bank-level security and accept all major credit cards, including Visa, MasterCard and American Express, as well as PayPal.

3. How long is the delivery time?

You’ll receive your order within 2-3 work days (Monday to Friday, excluding Holidays). Everything on Cherryz is sold by us and despatched from our fulfilment centre in the UK – no middlemen to delay things and drive up prices.

4. How much is delivery?

Delivery is free on all orders of £20 or more. If you’re a new customer you can receive free delivery on your first order, regardless of its value – simply enter the code 1FREE during checkout.

For all other orders we charge a flat fee of £4.

5. Do you deliver to my postcode?

We deliver to all UK postcodes within 2-3 work days (Monday to Friday, excluding Holidays) – whether you live in Central London, Belfast or on a Scottish island.

6. I’ve just placed an order but made a mistake. Can I still edit my order or change the delivery address?

For queries about your order or anything else, please get in touch here. Please note that some orders are sent out shortly after placement and it may not always be possible to edit or cancel.

7. It’s been more than 3 work days, why has my order not arrived yet?

If you are still waiting for your goodies to be delivered after 3 work days we recommend checking with your local Post Office or Royal Mail Delivery Office. If you are not in for delivery, packages will be held there for up to 18 days. If your package is not at the post office, please get in touch here and we will do our best to track it down.

8. How can I return my items?

Under our 100% satisfaction or money-back guarantee you have 30 days to change your mind after you receive your delivery. Please note that in most cases you will be responsible for any postage costs for returning items. Please refer to our terms of supply for more details or just get in touch here and we’ll help you set everything up.

9. Where can I leave a review?

Were you happy with our service? If you have a spare moment we’d be over the moon if you shared your experience with our other customers. Simply click here to recommend us on Facebook.